WanPKR Privacy Policy – How We Protect Your Data in Pakistan

1. Introduction

WanPKR ("we", "us", "the Company", "WanPKR") is committed to protecting the privacy of every person who uses the WanPKR platform available at wanpkr.click. This Privacy Policy ("Policy") explains in clear, plain language how we collect, use, store, protect and share your personal data when you register an account, make deposits, place bets, contact our support team or interact with any feature of the WanPKR platform.

This Policy applies to all players registered on the WanPKR platform, with particular regard to users based in Pakistan. By creating a WanPKR account and using our services, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.

If you have any questions about this Policy before registering, or at any point after, please contact us at support@wanpkr.click. We believe every WanPKR player deserves to understand exactly what happens with their information, and we have written this Policy specifically to be readable rather than to be an impenetrable legal document that nobody actually finishes.

Plain language commitment: Where this Policy uses legal or technical terms, we explain them. If anything is still unclear after reading, contact WanPKR support and a team member will explain it to you directly.

2. Who We Are

WanPKR is an online gaming and sports betting platform serving players in Pakistan. The WanPKR platform provides live casino games, sports betting markets including Pakistan Super League and international cricket, crash games, fishing games, roulette, Aviator and a range of other gaming products, all denominated in Pakistani Rupees.

For the purposes of this Privacy Policy, WanPKR is the data controller — meaning we are responsible for determining how and why your personal data is collected and processed. Our contact details for data-related enquiries are provided in Section 16 of this Policy.

3. Data We Collect

WanPKR collects personal data in several categories depending on how you interact with the platform. The following table summarises the main types of data we collect and why:

Data Category	Specific Data Points	Why Collected
Identity Data	Full legal name, date of birth, CNIC number, gender	Account registration, KYC verification, age compliance
Contact Data	Mobile number, email address, residential address	Account access, notifications, support communications
Financial Data	Payment method details, transaction history, deposit/withdrawal amounts	Payment processing, anti-fraud, regulatory compliance
Gaming Activity	Games played, bets placed, session duration, win/loss history	Account management, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system	Security, fraud prevention, platform optimisation
Communications Data	Support chat logs, email correspondence, live chat transcripts	Dispute resolution, quality assurance, training
Preference Data	Language settings, marketing opt-in/opt-out, notification preferences	Personalisation, marketing communications

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data beyond what is strictly necessary for identity verification purposes.

4. How We Collect Your Data

4.1 Directly From You

The majority of the personal data WanPKR holds about you is provided directly by you during the registration process, when you make deposits or withdrawals, when you contact our support team and when you update your account preferences. We collect this data because you voluntarily provide it as part of using WanPKR's services.

4.2 Automatically During Platform Use

When you access WanPKR's platform, we automatically collect certain technical data — including your IP address, device type, browser and the pages or games you visit. This data is collected through server logs and analytics tools and is used primarily for security, fraud prevention and platform performance purposes.

4.3 From Third-Party Verification Partners

For Know Your Customer (KYC) compliance, WanPKR may receive verification data from identity verification service providers. These partners confirm the accuracy of the identity information you provide during registration or at the point of withdrawal verification.

4.4 From Payment Processors

When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or Visa/Mastercard, WanPKR's payment processors share transaction confirmation data with us. We do not store full card numbers or mobile wallet credentials — only transaction reference numbers and amounts.

5. Legal Basis for Processing

WanPKR processes your personal data under the following legal bases:

Contract performance — processing your data is necessary to provide the WanPKR gaming services you have signed up for, including account management, payment processing and game access.
Legal obligation — we are required to collect and retain certain data including KYC documentation and transaction records to comply with anti-money laundering regulations and other applicable laws.
Legitimate interests — WanPKR processes some data based on legitimate business interests, including fraud prevention, platform security and platform performance improvement, where these interests are not overridden by your privacy rights.
Consent — where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent, which you can withdraw at any time.

6. How We Use Your Data

WanPKR uses the personal data we collect for the following specific purposes:

To create and manage your WanPKR account and provide access to all platform features.
To process deposits and withdrawals in PKR via your chosen payment methods.
To verify your identity and age as part of our KYC obligations, particularly in connection with withdrawals above threshold amounts.
To detect and prevent fraud, account sharing, money laundering and other prohibited activities on the WanPKR platform.
To monitor gaming activity for responsible gaming purposes and intervene where patterns suggest potential problem gambling.
To respond to customer support enquiries, resolve disputes and improve our service quality.
To send account-related notifications — including deposit confirmations, withdrawal status updates and security alerts.
To send marketing communications about WanPKR promotions, bonuses and new game launches — only where you have given consent to receive these.
To analyse platform usage patterns for the purpose of improving WanPKR's product and performance for Pakistani players.
To comply with legal and regulatory requirements applicable to WanPKR's operation.

WanPKR will never use your data to make fully automated decisions that significantly affect you — for example, we will not automatically close your account based solely on an algorithm. Human review is part of any significant account action.

7. Who We Share Your Data With

WanPKR does not sell your personal data to anyone. We share your data only in the following limited circumstances, and only with parties bound by appropriate data protection obligations:

7.1 Payment Processors

We share necessary financial data with Easypaisa, JazzCash, NayaPay, SadaPay and our bank and card processing partners to facilitate your deposits and withdrawals. These providers process your data under their own privacy policies and data security standards.

7.2 KYC and Identity Verification Partners

To verify your identity as required by our compliance obligations, WanPKR may share your identification documents and personal details with licensed identity verification service providers. These partners are contractually bound to use your data only for the purpose of verification.

7.3 Game Content Providers

The live casino games, crash games and other gaming content available on WanPKR are provided by third-party game studios. These providers may receive anonymised or aggregated gameplay data for game performance purposes. Individual player identity is not shared with game providers beyond what is technically necessary for session management.

7.4 Legal and Regulatory Authorities

WanPKR will disclose your personal data to law enforcement agencies, regulatory bodies or other authorities where we are required to do so by law, or where we believe disclosure is necessary to protect the rights and safety of WanPKR, our players or the public.

7.5 Business Transfers

In the event of a merger, acquisition or sale of WanPKR's business, player data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any changes to this Privacy Policy that result from it.

8. Cookies and Tracking Technologies

8.1 What Cookies We Use

WanPKR uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help the platform remember your preferences and function correctly. We use the following categories:

Essential cookies — required for the platform to function. These include session management cookies that keep you logged in during your WanPKR session and security cookies that protect your account. These cannot be disabled.
Functional cookies — remember your preferences such as language settings and display options to improve your experience on WanPKR.
Analytics cookies — collect anonymised data about how players use the WanPKR platform to help us identify performance issues and improve the product. We use this data in aggregate form only.
Marketing cookies — used only with your consent to deliver relevant WanPKR promotions. You can withdraw consent for marketing cookies at any time through your account settings.

8.2 Managing Your Cookie Preferences

You can control non-essential cookies through the cookie preference centre available on the WanPKR platform. You can also manage cookies through your browser settings, though disabling essential cookies may affect your ability to use certain platform features.

9. How We Protect Your Data

WanPKR takes data security seriously and has implemented the following technical and organisational measures to protect your personal information:

SSL/TLS encryption on all data transmission between your device and WanPKR's servers, ensuring your credentials and financial data are never transmitted in plain text.
Encrypted storage for sensitive data including passwords (hashed and salted) and payment credentials.
Access controls — internal access to player data is restricted to staff who require it to perform their job functions, with access logged and regularly reviewed.
Regular security audits — WanPKR conducts periodic security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.
Two-factor authentication available for player accounts to add an additional layer of protection beyond passwords.
Segregated payment processing — payment credentials are handled by PCI-compliant payment processors and are never stored on WanPKR's own servers.

While WanPKR takes all reasonable precautions, no system is completely immune to security threats. In the event of a data breach that poses a risk to your rights, WanPKR will notify affected players and relevant authorities as required by applicable law, within 72 hours of becoming aware of the breach.

10. Your Privacy Rights

As a WanPKR player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at support@wanpkr.click with "Data Rights Request" in your subject line:

Right of Access

You can request a copy of all personal data WanPKR holds about you. We will provide this within 30 days of receiving a verified request, free of charge for the first request in any 12-month period.

Right to Rectification

If any personal data WanPKR holds about you is inaccurate or incomplete, you have the right to request correction. Many details can be updated directly in your WanPKR account settings.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. Note that we are legally required to retain certain transaction records for regulatory compliance purposes and these cannot be deleted on request.

Right to Restrict Processing

In certain circumstances, you can request that WanPKR restricts processing of your data — for example, while a dispute about data accuracy is being resolved.

Right to Data Portability

Where processing is based on your consent or on a contract, you can request a copy of your personal data in a structured, machine-readable format that you can transfer to another platform.

Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds that override your objection in some cases.

Response time: WanPKR will acknowledge all data rights requests within 5 business days and complete the response within 30 days. Where a request is complex or we receive a high volume, we may extend this by a further 30 days with prior notice to you.

11. How Long We Keep Your Data

WanPKR retains personal data for as long as it is needed to provide our services and comply with our legal obligations. The following retention periods apply:

Active account data — retained for the duration of your active WanPKR account.
Transaction and financial records — retained for a minimum of 5 years from the date of the transaction, as required by anti-money laundering regulations.
KYC documents — retained for 5 years from the date of verification or from the date of account closure, whichever is later.
Customer support communications — retained for 3 years from the date of the interaction, for dispute resolution and quality assurance purposes.
Marketing preferences and opt-out records — opt-out records are retained indefinitely to ensure WanPKR does not inadvertently contact you again after you have opted out.
Technical and analytics data — aggregated analytics data is retained for up to 2 years; individual IP log data is retained for 12 months.

After the applicable retention period, data is securely deleted or anonymised in accordance with WanPKR's data disposal procedures.

12. Children's Privacy

WanPKR's platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that personal data from a minor has been collected — whether through fraudulent registration or otherwise — we will immediately close the account, delete the associated data and take steps to prevent recurrence.

If you are a parent or guardian and believe a minor has registered on WanPKR, please contact us immediately at support@wanpkr.click. We will investigate and take action within 24 hours of receiving your report.

13. Marketing Communications

WanPKR may send you promotional communications about new games, bonus offers, PSL betting promotions and other WanPKR services via SMS, WhatsApp, email or in-platform notifications. We will only send marketing messages where you have given explicit consent to receive them.

You can manage your marketing preferences at any time through your WanPKR account settings, or by contacting support@wanpkr.click with "Marketing Opt-Out" in your subject line. Opt-out requests will be processed within 5 business days. Please note that opting out of marketing communications does not affect transactional communications — we will still send you account security alerts, deposit confirmations and withdrawal status updates as these are necessary to operate your account.

14. Third-Party Links

The WanPKR platform may contain references or links to game providers' information pages or other resources. This Privacy Policy applies only to the WanPKR platform itself. If you navigate to any third-party website or service, their own privacy policy will govern the collection and use of your data on their platform. WanPKR is not responsible for the privacy practices of third parties.

15. Changes to This Privacy Policy

WanPKR may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When we make material changes, we will notify registered players via the email address associated with their account and/or through a prominent notification displayed when you next log in to the WanPKR platform.

The "Last updated" date at the top of this Policy will be updated with each revision. We encourage you to review this Policy periodically. Your continued use of the WanPKR platform after the effective date of any changes constitutes acceptance of the updated Policy.

16. Contact Us About Privacy

For any questions, concerns or requests related to your personal data and WanPKR's privacy practices, please use the following contact details:

Email (data requests): support@wanpkr.click — use subject line "Data Rights Request" or "Privacy Query"
Live chat: Available 24/7 directly through the WanPKR platform — type "privacy" to be connected to the relevant team
WhatsApp support: Available via your WanPKR account dashboard
Response commitment: All privacy queries acknowledged within 5 business days; substantive responses within 30 days

WanPKR takes all privacy concerns seriously. If you are not satisfied with our response to a privacy complaint, you have the right to raise the matter with the relevant data protection authority in your jurisdiction.